Web Help Desk Training: Setting Up Request Types
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YouTubesolarwindsinc
Web Help Desk Training: Setting Up Request Types
Learn more: http://slrwnds.com/WHDRequestTypes This video demonstrates how to set up support request types in the Web Help Desk® software. Request types provide the basic structure for routing tickets, providing approvals, generating reports, building workflows, and displaying FAQs in Web Help Desk. They determine which custom fields appear on ...
5.5K viewsNov 28, 2017
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