Macy is a writer on the AI Team. She covers how AI is changing daily life and how to make the most of it. This includes ...

Nutshell reports that transitioning from spreadsheets to CRM can be challenging due to data quality issues, longer timelines, ...

Custom AI tools reshape onboarding into a smoother, faster, more immersive experience for new agency hires, embedding ...

Companies are not going to abandon Salesforce altogether in the age of artificial intelligence, but they are changing how ...

When a technology starts getting talked about like magic, leaders need to look past the novelty and ask where it can create ...

In the first two weeks, more than 1,100 marketing and digital leaders signed up for Opal University, with a waitlist for future cohorts now over 1,500. In its initial cohort, 50 participants built 170 ...

As part of CRN’s 2026 AI 100, here are the 20 hottest AI cloud companies that every channel partner and business need to know ...

Salesforce’s revamped Slackbot adds MCP agent routing, desktop actions, voice, Slack CRM and more innovations that can ...

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony systems. By utilizing a robust Computer Telephony Integration System, IT ...

Opkey Release Advisor introduces a two-layer approach that turns release documentation into a structured "release-to-action" workflow, helping organizations move from research to operational readiness ...