I was consulting some senior executives at a company recently and they told me that they have failed to hire any successful ...

Pantheon’s State of the Web 2026 report finds AI sped up content and code creation, but the systems built to review, govern, and ship that work haven’t kept pace. SAN FRANCISCO – September 30, 2026 – ...

AI safety has made headlines recentlywith plenty of speculation so best to start with the realities: Will AI kill humanity or take over humanity in the next 5 years? No. Can curre ...

Today’s episode of the Punk CX podcast features a chat I had with Dan O’Connell, CEO of Front, the customer operations platform built for collaboration. We talk about a range of issues, from where the ...

The report finds that an entire generation of buyers will end the holiday season with less trust in the brands that email them — and that volume, not content, is the biggest reason why. The findings ...

Jolene.pro today announced the public availability of its spreadsheet analysis platform for customer experience teams working with feedback, survey, support and review data stored in Excel or CSV ...

New integration ensures every tracked call or text lands in your email marketing platform automatically, with attribution data and AI summary. ATLANTA (October 1, 2026) – CallRa ...

Luware Nimbus is Luware’s cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desktop. Microsoft has ...

Salespeople love to talk about playing dumb. They heard it in a training room, repeated it in a sales meeting, and now they ...

Future Electronics, a global leading distributor of electronic components, is pleased to announce a new lead generation campaign centered on a technical whitepaper that explores an often-overlooked ...

Every company I have worked with launches customer satisfaction surveys at different stages of the customer journey. Many of them believe that, because the survey exists, they already have customer ...

Salesforce and Telstra growth leader joins Omilia to drive growth and adoption of its self-learning Agentic CX platform across enterprises and governments in Asia-Pacific. ATHENS, Greece–(BUSINESS ...