If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Most CRMs now claim AI capabilities. Fewer deliver it where it actually counts, in shorter response times, with more details ...

Why most enterprise AI initiatives fail in CRM environments, and what organizations must build internally before expecting business impact from AI features.

Artificial intelligence is rapidly transforming CRM platforms from static data repositories into active decision-making engines that unify customer data, predict behaviors, and guide engagement ...

Customer relationship management (CRM) systems have advanced from basic record-keeping to central decision-making platforms that unify data from commerce, loyalty, and messaging. This change tackles ...

We design systems that get smarter and more valuable over time, so teams are not starting from zero every few months.” — Boris Tsibelman, Founder & CEO of AXIS ...

CRM is an industry that’s been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media, and process flow. However, to ...

In a digital-first B2B marketing world, generating high-quality leads that align with internal ICPs is more important than ever. With the pandemic causing a spike in web traffic and an abundance of ...

The next big thing for CRM innovation is an infusion of artificial intelligence to make it a customer personal assistant tool that makes difficult tasks more manageable for customer service agents to ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...