There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking Report by Chatmeter, which analyzed over 300,000 online reviews for 26 chains ...

Things seem pretty gloomy now, which is having a material impact on restaurant sales and traffic. Unlike the Great Recession, however, consumers aren’t spending their dine-out dollars on quick-service ...

Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a function ...