In the 2010s, news publishers couldn’t shut their comment sections fast enough. The space “below the line” had become a noisy, thankless place to spend your time, where bile and bad-faith arguments ...

Pitchfork is launching a new subscription that lets readers comment on reviews, rate albums themselves and access its full archive of more than 30,000 reviews, the publication's editorial leaders ...

One day, a dozen or so years ago when I was Reader Representative (ombudsman) for The Plain Dealer and Cleveland.com, I picked up my ringing phone and there was an awkward silence on the other end.