Field Service Organizations (FSOs) face many challenges in supporting a densely populated install base. Augmented Reality (AR) is an optimal tool that provides various solutions to face these ...

The latest data from CIRP suggests that Amazon's Echo device active installed user base towers over that of the competition. It's never really been a contest, since the group started recording data, ...

Jolt Consulting Group’s FTO article The Service Excellence Curve: Achieving Best-In-Class Service Delivery, described that one of the fundamental pillars of a best-in-class service organization is ...

People aren’t getting rid of their iPhones. Apple's chief financial officer, Kevan Parekh, said in the company's earnings release on Thursday that Apple's installed base reached a new all-time high ...