Chatbots, including those powered by artificial intelligence (“AI”), are growing in popularity, but they must be deployed in a compliant manner to avoid creating more problems than they solve. In this ...

A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots. Reading time 4 minutes After ...

Forbes contributors publish independent expert analyses and insights. TerDawn DeBoe covers small business AI strategy and ROI measurement. This voice experience is generated by AI. Learn more. This ...

Key point: Businesses operating companion chatbots in California or New York are subject to new legal obligations, including providing notices to users and ensuring protocols are in place to prevent ...

AI is not your friend—and it’s not keeping your secrets. Here’s what you need to know to keep your personal info safe. In researching this article, one of the first things I did was ask Google—or ...

Compare ChatGPT, Gemini, Copilot, Claude, Perplexity, Grok, DeepSeek, and Meta AI by strengths, use cases, integrations, and limits. There was a time when chatbots were clunky customer service tools ...

Clockwise, from top right: An employee at an Amazon Web Services lab in Austin, Texas; a woman uses a smartwatch; a student before commencement at the University of Southern California; a person uses ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...